1. Orders & Bookings

· All custom orders (fashion, gifts, or event décor) must be confirmed with a minimum of 60% deposit.

· Full payment must be completed before delivery or setup.

· Bookings for event décor or gift setups must be made at least 2 weeks in advance, especially during peak seasons.

2. Design & Production

· Clients are responsible for providing accurate measurements; resizing due to incorrect measurements may attract additional charges.

· Once a design is approved, no major changes can be made without cost implications.

· Custom items are crafted based on the approved theme and client brief. Changes after production may incur extra fees.

3. Payment & Pricing

· Prices are subject to change based on material costs, design complexity, and customization level.

· Accepted payment methods include bank transfers, POS, or online payment.

· All payments are non-refundable once production has started.

4. Delivery & Logistics

· Delivery timelines are agreed upon at the point of order. Delays caused by third parties (e.g., logistics services) will be communicated promptly.

· Delivery charges apply based on location and urgency.

· Kennytay Emporium is not liable for damages caused by mishandling after delivery or setup.

5. Cancellations & Refunds

· Cancellations must be made within 24 hours of order confirmation to qualify for a partial refund.

· No refunds on customized or personalized items once production has commenced.

· If we are unable to fulfill an order due to unforeseen circumstances, clients may be eligible for a full refund or order rescheduling.

6. Intellectual Property

· All designs, styles, and concepts remain the property of Kennytay Emporium and may not be copied or reproduced without written permission.

7. Client Responsibilities

· Clients are expected to respond promptly to communications and approvals to avoid delays.

· For event setups, clients must ensure venue accessibility and safety for the team to work.

8. Satisfaction & Complaints

· We aim for 100% client satisfaction. If there are any issues, complaints must be reported within 48 hours of delivery or service completion.

· Adjustments (if applicable) will be handled professionally and within reasonable terms.

9. Force Majeure

· Kennytay Emporium will not be held liable for failure to deliver services or products due to factors beyond our control (e.g., natural disasters, strikes, pandemics, or government restrictions).

10. Agreement

· By doing business with Kennytay Emporium, the client acknowledges understanding and agreement with these terms and conditions.

At Kennytay Emporium, we are committed to delivering high-quality products and services that meet your expectations. However, we understand that issues may occasionally arise. This Refund Policy outlines the conditions under which a refund may be issued, the eligible scenarios, and the required procedures.

1. General Policy

● Refunds are considered on a case-by-case basis.

● Requests must be made within 24 hours of delivery or event setup.

● Products must be returned in their original condition, unused, and with all packaging intact.

● Customized or personalized products are generally non-refundable unless due to a verified defect or error on our part.

2. Eligible Refund Scenarios

A. Fashion & Kiddies Wears

● The delivered item is significantly different from the approved design or specification.

● There is a visible manufacturing defect (e.g., faulty stitching, fabric tear) not caused by customer mishandling.

● Wrong size was delivered and it's due to our error, not the measurements supplied by the client.

● Exclusions:

● Errors resulting from incorrect client measurements are not refundable.

● Refunds are not granted for minor variations in color or fabric texture.

B. Kennytay Trad Wears (Crafted Accessories)

● The accessory received is damaged during shipping and evidence is provided within 24 hours.

● The product differs from what was ordered (e.g., wrong color, style, or pattern due to our error).

● Exclusions:

● Slight color differences due to screen display or material dye lots are not eligible.

● Items customized (e.g., name tags or initials) are not returnable unless defective.

C. Kennytay Gift Emporium (Decor & Gifting)

● A scheduled event setup was not delivered or incomplete due to our fault.

● Gift boxes/hampers were damaged before reaching the client, and the damage is reported with proof within 24 hours.

● Exclusions:

● No refunds for cancellations made less than 48 hours before the scheduled event.

● Refunds are not issued for dissatisfaction with theme or decoration style after client approval.

3. Refund Process

1. Submit a Refund Request: Email or WhatsApp us with your order number, detailed reason for the refund, and attach clear photos of the item or issue.

2. Review and Verification: Our team will review your complaint within 3 business days and contact you for clarification if necessary.

3. Approval and Return: If eligible, you may be asked to return the product to us. Return shipping costs are the responsibility of the customer unless the fault is ours.

4. Refund Payment: Approved refunds will be processed within 5–7 working days via bank transfer or your original payment method.

4. Partial Refunds

In some cases, a partial refund or store credit may be issued if:
- Only part of a bundle is faulty.
- The client agrees to keep the product with a discount due to minor defect.

5. Contact for Complaints & Refunds

Email: oyedeletemitee@gmail.com

Phone/WhatsApp: +234 08140786744

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM